This Privacy Policy (the “Policy”) applies to the collection, use, disclosure and/or transfer of an individual customer’s personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA"). The term "personal data" shall be ascribed the same meaning as therein defined in the PDPA.
"We" or "us" refers to Total Fresh Connection Pte. Ltd.. By accessing, using, and submitting any personal data through this website, you are expressly consenting to the manner in which we collect, use, disclose and/or transfer personal data as set out before.
1. What information do we collect?
1.1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
2. What do we use your information for?
2.1 Any of the information we collect from you may be used in one of the following ways:
2.1.1. To help us identify you and any accounts you hold with us;
2.1.2. To personalize your experience;
2.1.3. To improve our website;
2.1.4. To improve customer service;
2.1.5. To process transactions;
2.1.6. To bill or fulfil order;
2.1.7. To detect and prevent fraud;
2.1.8. To send periodic emails;
2.1.9. To notify you of any changes to this website or to our services that may affect you;
2.1.10. To troubleshoot;
2.1.11. To monitor and/or record communications with you; and/or;
2.1.12. To fulfil any other resonable purposes for which we have obtained your consent.
2.2. If you have given us permission, we may contact you by email and/or SMS about our products, services, promotions and/or special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. Please refer to "How can I withdraw my consent", below for further information.
3. How can I withdraw my consent?
3.1.You have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you may:
3.1.1. Withdraw your consent for specfic forms of communication through the various unsubscribe options as stated on our email or other marketing messages; and/or
3.1.2. Put your request in writing via email to our Data Protection Officer at kelvinh@totalfresh.com.sg, or via the contact form on our website.
3.2. If your objection is not towards direct marketing in general, but to direct marketing by a particular channel, please specify the channel that you are objecting to.
3.3. Upon withdrawal of your consent, you acknowledge that we may suspend and/or terminate your access to the website and/or the services that we provide to you, without any liability. Please note that it may take up to 10 business days for any request for consent withdrawal to be effective.
4. How is your personal data disclosed?
4.1. We may disclose your personal data to:
4.1.1. Other companies within our group;
4.1.2. Our agents and service providers;
4.1.3. Law enforcement agencies in connection with any investigation to help prevent unlawful activity; and/or
4.1.4. Our business partners.
5. How do we protect your personal data?
5.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
5.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
5.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
5.4. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you.
6. How do we transfer personal data outside Singapore?
6.1. While we generally do not transfer your personal data to countries outside Singapore, if we need to transfer your personal data to our affiliates and/or third parties outside Singapore, please be assured that we will take reasonable steps to ensure that your personal data is accorded a standard of protection comparable at least to the protection under the PDPA.
6.2. By providing us with your personal data, you consent to such transfer and/or access of your peronal data.
7. How do you access and correct your personal data?
7.1. If you wish to access a copy of the personal data which we hold about you, or correct or update any of the personal data which we hold about you, you may submit your request in writing to our Data Protection Officer via email at kelvinh@totalfresh.com.sg or via the contact form on our website.
7.2. Please note that a reasonable fee will be charged for a request to access a copy of your personal data which we hold about you. No fee will be charged for a request to correct any inaccuracies in the personal data which we hold about you.
7.3. We shall endeavour to respond to a request to access a copy of your personal data and correct any inaccuracies in your personal data as soon as reasonably practicable, subject to any limitations as prescribed by the PDPA and/or other applicable laws.
8. How long do we retain your personal data?
8.1. We may retain and use your personal data for as long as it is necessary or permitted by law or to fulfil the purpose for which it was collected.
8.2. We will cease to retain your personal data as soon as it is reasonable that your personal data is no longer required. We will take commercially reasonable steps to ensure that your personal data is destroyed and/or no longer contains personally identifiable information about you.
9. Do we use cookies?
9.1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
9.2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
9.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
10. Third party websites
10.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these websites.
11. Personal Data Protection Act 2012
11.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance with the PDPA.
12. Online Privacy Policy Only
12.1. This online privacy policy applies only to information collected through our website and not to information collected offline.
13. Terms and Conditions
13.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
14. Your Consent
14.1. By using our site, you consent to our website’s Privacy Policy.
15. Changes to our Privacy Policy
15.1. If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. You should check this policy occasionally to ensure that you are aware of the most recent version of our Privacy Policy that will apply when you visit our website.
16. Contacting Us
16.1. If there are any questions regarding this Privacy Policy you may contact our Data Protection Officer using the contact form on our website.